We have received reports last night that some people have difficulty accessing their websites. It has come to our attention that this problem is isolated to some ISPs throughout the globe. We have, however, already tried 10 ISPs in Singapore, Philippines, India and Australia and they seem to be fine connecting to i7860 server. We have also tried accessing through several proxies, one of which is the ever reliable anonymouse.org and sites are loading perfectly.

If you have trouble accessing your website, the first step is to submit a support ticket stating your IP address. This way, we can check if your IP address is blocked. If your IP is not blocked, please try to check your site using anonymouse.org to see if it’s loading from there. If it does, then this is isolated to your ISP. You would need to contact your ISP for this and check their peering connectivity to our server.

In addition, please do a traceroute to your website from your PC. For Windows user, please go to Command prompt, and type “tracert yourwebsite.com” without the quotes. Also replace yourwebsite.com with your real website domain name. This way we will be able to check which internet peering is specifically having problems.

Thank you very much for your continued support.

We just thought of publishing this news as it has been affecting internet connection supplying several datacenters throughout U.S.A.

Apparently, on 2/11 New York time, a radio shack on 6th avenue exploded and after investigating the incident, it was found out that the cause of the explosion was a “manhole explosion” that “sparked a transformer fire”. The explosion or fire cut several fiber optics connection from different bandwidth providers. So until everything has been restored by the internet / bandwidth backbone providers, you might experience some slack in accessing several servers throughout the world connecting through New York fiber optics.